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Unexpected bugs, errors, or performance issues can disrupt your user experience and damage trust. Relying on internal resources often slows progress, while inconsistent third-party fixes create more risks. On top of that, keeping libraries and packages updated is essential to meet modern standards and user expectations.
Software Maintenance and Support Services
Be one step ahead of issues with our software maintenance and support that helps you minimize risks and focus on growth.
0
years of experience
0
products on support
Areas of Software Maintenance and Support
Software needs ongoing care to stay on top, and our maintenance and support services are here to help.
01 Technical support
02 Light improvements
03 Dedicated specialist
04 Existing project review
Challenges you face
Solutions we offer
Our team provides technical support to keep your software secure, stable, and fully functional. We handle fixes, adjustments, and upgrades, staying compliant with industry standards and regulations. With proactive monitoring and continuous improvements, our maintenance services keep your product aligned with business goals and user needs.
Challenges you face
Not every digital product requires full-time developers, but even small updates, bug fixes, or design tweaks can’t be ignored. When your company lacks a structured approach, these tasks pile up and slowly stall your progress. In time, your product risks feeling outdated, irrelevant, and losing relevance for users.
Solutions we offer
As a software maintenance company, we provide minimal yet consistent team involvement tailored for gradual improvement. Our team makes steady updates at a sustainable pace, so your software keeps evolving without unnecessary overhead. Your product stays current, functional, and cost-efficient.
Challenges you face
Sometimes you need someone who understands your product and is available when required. Hiring a full-time employee may be too costly, while relying on traditional support vendors often leads to slow responses and limited accountability. This gap can leave your product vulnerable to delays, miscommunication, and a lack of ownership.
Solutions we offer
We allocate a dedicated specialist, or even a small team, who stays closely to your project. Our specialists bring continuity, faster execution, and a clear understanding of your goals. This flexible engagement model ensures your product gets focused attention without the overhead of building an in-house support department.
Challenges you face
Your product may already be up and running, but questions about its scalability, security, or overall efficiency keep coming up. Without clarity, it’s hard to know whether your software can handle growth or fully meet user expectations in the long term. This uncertainty can slow decision-making and put your roadmap at real risk.
Solutions we offer
We conduct a thorough review of your project by analyzing the codebase, architecture, and overall performance. This gives you actionable recommendations on what works well and what requires attention. With a complete picture of how your product is performing, you gain confidence in your next steps and prepare for sustainable growth.
Services We Can Offer For You
We break down your needs and keep your software running at its best.
Software updates
Outdated software slows you down and creates risks that frustrate users. Staying current means keeping your product secure, functional, and aligned with modern standards. With all of this in mind, our Keenethics team delivers regular updates, patches, and feature improvements so your software performs at its best and users stay satisfied.
Security audits
Security gaps can damage trust, disrupt operations, and expose your business to costly risks. Regular audits help make sure your software is resilient against new vulnerabilities and evolving threats. We review your system in depth, uncover critical weak points, and strengthen defenses to keep your product safe, reliable, and future-ready.
Ongoing app enhancement
Software needs more than bug fixes to stay relevant — it should evolve with your users. Beyond handling small issues or performance glitches, we use real user feedback to guide iterative improvements. This approach allows your product to grow organically, adding value with each update while keeping the experience stable and reliable.
Backups and recovery
Data loss or downtime can damage trust and disrupt operations. But when you conduct reliable backups, you keep the information safe, accessible, and protected from unexpected failures. By offering software product maintenance services, we set up secure storage and fast recovery processes that keep your business running without interruption.
Let’s turn your idea into software that works
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The Real Impact We’ve Delivered
We’ve built a wide range of digital solutions, helping businesses reach their goals. Your success story could be next.
StoryTerrace Bookmaker
- Education
Bookmaker is an AI-based book publishing platform that helps its clients create their own books online together with a competent in-house editorial team.
Learn more
Oplanto
- Manufacturing
Oplanto, or Optimus Planto, is a platform that simplifies 3D printing management by offering a marketplace for 3D printing designs and tools for creating new instruments in the biomedical sphere.
Learn more
Ruuster
- Real Estate
Ruuster is a user-friendly tool designed to simplify the home-buying process for clients, helping them secure the home of their dreams.
Learn more
Brainable
- Education
Brainable is a website that offers more than 20 brain-training games, allowing its users to combine entertainment with significant cognitive health improvements through regular 15-minute exercise sessions.
Learn more
GetPart
- Manufacturing
GetPart is an Estonia-based procurement platform for on-demand manufacturing aimed at making the procurement of various metal components simple, safe, and efficient.
Learn moreDiscover Our Case Studies
Portfolio
Our Software Maintenance Services Process
For software maintenance and support, we apply a comprehensive approach:
Step 1: Discovery & NDA
We start with a quick intro call to understand your goals, expectations, and vision. If needed, we’ll sign an NDA to keep things confidential from day one.
Step 2: Project Analysis & Q&A
Our team examines your project scope, asks smart questions, and clarifies core functionality so we can build a proposal that’s clear, sharp, and tailored to your needs.
Step 3: Proposal & Roadmap
We map out the full journey — timeline, scope, team, and solution highlights — wrapped in one detailed, easy-to-read proposal document.
Step 4: Proposal Review & Feedback
We walk you through the proposal, answer your questions, and make adjustments as needed to make sure we’re 100% aligned before moving forward.
Step 5: Agreement & Team Allocation
Once the proposal is approved, we finalize the agreement and handpick the best-fit team with the experience your project demands.
Step 6: Kickoff Meeting
Now, meet your project team, align on next steps, and officially kick things off. From here — it’s go time.
Get a Preliminary Quote
Embarking on a new software project? Our intuitive Cost Estimator is your first step towards turning your vision into reality. Receive a personalized cost range that aligns with your project’s objectives and ensures value for your investment.
FAQs
What does software support and maintenance mean, and why does it matter?
Software maintenance and support refers to the ongoing process of updating, modifying, and improving software post-launch to ensure it operates efficiently, securely, and effectively.
It plays a vital role in prolonging the software’s life, avoiding technical debt, and ensuring business operations continue smoothly while adapting to evolving requirements and environments.
How fast can I expect a response to my support request?
Response times depend on the urgency of the issue and the cooperation terms we agreed on.
We respond to critical problems impacting business operations within 8 hours, while less urgent matters are typically addressed within 2–3 business days.
What does your software maintenance agreement cover?
We offer a wide range of software product maintenance services—including technical support, light improvements, existing project review, or assigning a dedicated specialist— all aimed at keeping your software secure, high-performing, and running at peak efficiency.
Each agreement is customized to ensure your system stays reliable, secure, and optimized over time.
How do you guarantee the security and compliance of our software?
We take a proactive approach to system security by continuously monitoring for threats, conducting routine vulnerability checks, and applying patches promptly.
As part of our software maintenance and support services, we also ensure your solution stays compliant by keeping up with regulatory changes and applying required updates when needed.
What is the cost of software maintenance?
Overall, the cost of software maintenance and support depends on several factors—the scope of tasks, the collaboration model you select, and how many experts are involved.
Typically, we start from $2000 for support and $5,000 if you need gradual functionality improvement.
Why should I choose software support and maintenance services?
Often, even a minor issue in your software can lead to serious damage to your reputation and bottom line. Partnering with trusted software maintenance companies ensures your product continues to run smoothly and reliably.
Beyond just fixing problems, these services also help you enhance your product with new features and improvements, keeping it current and competitive.
How frequently should I plan for software maintenance?
We suggest planning software product maintenance services on a quarterly, semi-annual, or business-specific basis, depending on your software’s complexity and how often it’s used.
Additionally, performing minor routine checkups can help prevent potential issues before they arise.
How to understand when it is time to refuse software support and maintenance services?
There’s no perfect time to end application support, but regular audits help you predict and plan. Once maintenance costs outweigh the value your product brings, it’s no longer a sustainable investment.
Don’t wait until it reaches that point. With the right software maintenance company, you can make proactive decisions and stay in control.
Software maintenance and support refers to the ongoing process of updating, modifying, and improving software post-launch to ensure it operates efficiently, securely, and effectively.
It plays a vital role in prolonging the software’s life, avoiding technical debt, and ensuring business operations continue smoothly while adapting to evolving requirements and environments.
Response times depend on the urgency of the issue and the cooperation terms we agreed on.
We respond to critical problems impacting business operations within 8 hours, while less urgent matters are typically addressed within 2–3 business days.
We offer a wide range of software product maintenance services—including technical support, light improvements, existing project review, or assigning a dedicated specialist— all aimed at keeping your software secure, high-performing, and running at peak efficiency.
Each agreement is customized to ensure your system stays reliable, secure, and optimized over time.
We take a proactive approach to system security by continuously monitoring for threats, conducting routine vulnerability checks, and applying patches promptly.
As part of our software maintenance and support services, we also ensure your solution stays compliant by keeping up with regulatory changes and applying required updates when needed.
Overall, the cost of software maintenance and support depends on several factors—the scope of tasks, the collaboration model you select, and how many experts are involved.
Typically, we start from $2000 for support and $5,000 if you need gradual functionality improvement.
Often, even a minor issue in your software can lead to serious damage to your reputation and bottom line. Partnering with trusted software maintenance companies ensures your product continues to run smoothly and reliably.
Beyond just fixing problems, these services also help you enhance your product with new features and improvements, keeping it current and competitive.
We suggest planning software product maintenance services on a quarterly, semi-annual, or business-specific basis, depending on your software’s complexity and how often it’s used.
Additionally, performing minor routine checkups can help prevent potential issues before they arise.
There’s no perfect time to end application support, but regular audits help you predict and plan. Once maintenance costs outweigh the value your product brings, it’s no longer a sustainable investment.
Don’t wait until it reaches that point. With the right software maintenance company, you can make proactive decisions and stay in control.
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- Initial Discussion – share your vision and expectations with the team
- Requirements Clarification – align priorities, scope, and success criteria
- Proposal – get comprehensive cooperation plan with budgets and timelines
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