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Resolving unexpected bugs, errors, or issues can derail your user experience and often means juggling internal resources or relying on inconsistent third parties. Furthermore, to meet user expectations and tech standards, updating all libraries and packages is essential.
Software Maintenance and Support Services
At Keenethics, we recognize that ongoing support is essential to maintaining performance, stability, and user satisfaction. Our software maintenance and support services ensure your applications remain reliable, secure, and up-to-date. With a team of skilled professionals, we offer full-cycle support to monitor, troubleshoot, and enhance your software.
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Explore Our Software Maintenance and Support Services
A software maintenance company keeps your integrated systems aligned with evolving business requirements and ensures they continue delivering value in complex, real-world environments:
01 Technical support
02 Light improvements
03 Dedicated specialist
04 Existing project review
Challenges you face
Solutions we offer
We provide reliable technical support tailored to ensure your solution stays functional, up-to-date, and continuously improved through fixes, adjustments, and upgrades. From new industry trends to regulatory requirements, our software maintenance services ensure that your software remains aligned with your business goals.
Challenges you face
Don’t need full-time developers, but your product still requires small updates or minor feature tweaks? Without a system in place, things pile up and your progress stalls.
Solutions we offer
At Keenethics, we provide minimal but consistent team involvement—perfect for projects that need gradual enhancement. We make incremental updates at a sustainable pace, keeping your product from getting stuck without overcommitting resources.
Challenges you face
Looking for someone who understands your product and is available consistently? Hiring a full-time employee or outsourcing to a support house isn’t the perfect fit for everyone.
Solutions we offer
We allocate a dedicated specialist (or team) to your project, offering flexible engagement. Software maintenance companies ensure faster execution and better continuity than traditional support vendors.
Challenges you face
Your product is running, but you’re unsure if it’s scalable, secure, or efficient? There’s room for improvement, and we know where to begin.
Solutions we offer
By reviewing your existing project—codebase, architecture, and performance—we offer actionable suggestions for improvements. From refactoring and security patches to UX optimization, we help you strengthen your product with clear, prioritized guidance.
Our Types of Projects
Our software maintenance and support specialists apply industry best practices and proven methodologies to ensure that your software systems continue to operate effectively and meet business needs:
Software updates
We ensure your software stays up-to-date and fully operational by delivering routine updates. This involves applying patches, adding improvements, and rolling out new features to boost both performance and user satisfaction.
Security audits
We conduct in-depth security audits to evaluate the safety of your software. By uncovering potential risks and weak points, we help strengthen your system’s defenses and safeguard it against cyber threats.
Ongoing app enhancement
Get extra support, such as bug fixes, issue diagnosis, and on-demand assistance, for your applications to run reliably within your business environment. Our team identifies potential issues early and applies timely solutions to keep your systems stable.
Backups and recovery
We adjust robust servers to securely store your enterprise data so it remains easily accessible to you through authorized authentication methods. In case of data loss or system issues, our restoration process guarantees minimal downtime and keeps your operations running smoothly.
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Our Success Stories
Through our continuous audits and updates, our customers gain improved security, knowing that potential issues are addressed before they become problems. In the end, these services contribute to a smoother user experience and higher satisfaction for all users interacting with your software.
Offerin
- Real Estate
Offerin aims to optimize offer management processes for real estate agents in Ohio, US, taking the most minute details of local legislation into consideration.
Learn more
GetPart
- Manufacturing
GetPart is an Estonia-based procurement platform for on-demand manufacturing aimed at making the procurement of various metal components simple, safe, and efficient.
Learn more
StoryTerrace Bookmaker
- Education
Bookmaker is an AI-based book publishing platform that helps its clients create their own books online together with a competent in-house editorial team.
Learn more
Oplanto
- Manufacturing
Oplanto, or Optimus Planto, is a platform that simplifies 3D printing management by offering a marketplace for 3D printing designs and tools for creating new instruments in the biomedical sphere.
Learn more
ADS
- Manufacturing
ADS is a leading Ukrainian manufacturer of aluminum decorum systems, which prides itself on providing a wide range of high-quality products and a flexible customization service that allows creating unique furniture.
Learn more
Ruuster
- Real Estate
Ruuster is a user-friendly tool designed to simplify the home-buying process for clients, helping them secure the home of their dreams.
Learn more
uMore
- Non-Profit
uMore is an AI tool that helps users track their well-being and build positive habits. Its main functions are "Catch, Check, and Change.”
Learn more
Brainable
- Education
Brainable is a website that offers more than 20 brain-training games, allowing its users to combine entertainment with significant cognitive health improvements through regular 15-minute exercise sessions.
Learn more
SelfLeaders
- Education
SelfLeaders is a Swedish coaching company that helps its clients (both corporate and non-corporate) improve their self-leadership skills.
Learn moreDiscover Our Case Studies
Portfolio
Our Software Maintenance and Support Process
We offer reliable software maintenance services and have created a proven roadmap that guides us from identifying software issues to delivering effective solutions:
Step 1: Discovery & NDA
We start with a quick intro call to understand your goals, expectations, and vision. If needed, we’ll sign an NDA to keep things confidential from day one.
Step 2: Project Analysis & Q&A
Our team examines your project scope, asks smart questions, and clarifies core functionality so we can build a proposal that’s clear, sharp, and tailored to your needs.
Step 3: Proposal & Roadmap
We map out the full journey — timeline, scope, team, and solution highlights — wrapped in one detailed, easy-to-read proposal document.
Step 4: Proposal Review & Feedback
We walk you through the proposal, answer your questions, and make adjustments as needed to make sure we’re 100% aligned before moving forward.
Step 5: Agreement & Team Allocation
Once the proposal is approved, we finalize the agreement and handpick the best-fit team with the experience your project demands.
Step 6: Kickoff Meeting
Now, meet your project team, align on next steps, and officially kick things off. From here — it’s go time.
Get a Preliminary Quote
Embarking on a new software project? Our intuitive Cost Estimator is your first step towards turning your vision into reality. Receive a personalized cost range that aligns with your project’s objectives and ensures value for your investment.
FAQs
What does software support and maintenance mean, and why does it matter?
Software maintenance and support refers to the ongoing process of updating, modifying, and improving software post-launch to ensure it operates efficiently, securely, and effectively.
It plays a vital role in prolonging the software’s life, avoiding technical debt, and ensuring business operations continue smoothly while adapting to evolving requirements and environments.
How fast can I expect a response to my support request?
Response times depend on the urgency of the issue and the cooperation terms we agreed on.
We respond to critical problems impacting business operations within 8 hours, while less urgent matters are typically addressed within 2–3 business days.
What does your software maintenance agreement cover?
We offer a wide range of software product maintenance services—including technical support, light improvements, existing project review, or assigning a dedicated specialist— all aimed at keeping your software secure, high-performing, and running at peak efficiency.
Each agreement is customized to ensure your system stays reliable, secure, and optimized over time.
How do you guarantee the security and compliance of our software?
We take a proactive approach to system security by continuously monitoring for threats, conducting routine vulnerability checks, and applying patches promptly.
As part of our software maintenance and support services, we also ensure your solution stays compliant by keeping up with regulatory changes and applying required updates when needed.
What is the cost of software maintenance?
Overall, the cost of software maintenance and support depends on several factors—the scope of tasks, the collaboration model you select, and how many experts are involved.
Typically, we start from $2000 for support and $5,000 if you need gradual functionality improvement.
Why should I choose software support and maintenance services?
Often, even a minor issue in your software can lead to serious damage to your reputation and bottom line. Partnering with trusted software maintenance companies ensures your product continues to run smoothly and reliably.
Beyond just fixing problems, these services also help you enhance your product with new features and improvements, keeping it current and competitive.
How frequently should I plan for software maintenance?
We suggest planning software product maintenance services on a quarterly, semi-annual, or business-specific basis, depending on your software’s complexity and how often it’s used.
Additionally, performing minor routine checkups can help prevent potential issues before they arise.
How to understand when it is time to refuse software support and maintenance services?
There’s no perfect time to end application support, but regular audits help you predict and plan. Once maintenance costs outweigh the value your product brings, it’s no longer a sustainable investment.
Don’t wait until it reaches that point. With the right software maintenance company, you can make proactive decisions and stay in control.
Software maintenance and support refers to the ongoing process of updating, modifying, and improving software post-launch to ensure it operates efficiently, securely, and effectively.
It plays a vital role in prolonging the software’s life, avoiding technical debt, and ensuring business operations continue smoothly while adapting to evolving requirements and environments.
Response times depend on the urgency of the issue and the cooperation terms we agreed on.
We respond to critical problems impacting business operations within 8 hours, while less urgent matters are typically addressed within 2–3 business days.
We offer a wide range of software product maintenance services—including technical support, light improvements, existing project review, or assigning a dedicated specialist— all aimed at keeping your software secure, high-performing, and running at peak efficiency.
Each agreement is customized to ensure your system stays reliable, secure, and optimized over time.
We take a proactive approach to system security by continuously monitoring for threats, conducting routine vulnerability checks, and applying patches promptly.
As part of our software maintenance and support services, we also ensure your solution stays compliant by keeping up with regulatory changes and applying required updates when needed.
Overall, the cost of software maintenance and support depends on several factors—the scope of tasks, the collaboration model you select, and how many experts are involved.
Typically, we start from $2000 for support and $5,000 if you need gradual functionality improvement.
Often, even a minor issue in your software can lead to serious damage to your reputation and bottom line. Partnering with trusted software maintenance companies ensures your product continues to run smoothly and reliably.
Beyond just fixing problems, these services also help you enhance your product with new features and improvements, keeping it current and competitive.
We suggest planning software product maintenance services on a quarterly, semi-annual, or business-specific basis, depending on your software’s complexity and how often it’s used.
Additionally, performing minor routine checkups can help prevent potential issues before they arise.
There’s no perfect time to end application support, but regular audits help you predict and plan. Once maintenance costs outweigh the value your product brings, it’s no longer a sustainable investment.
Don’t wait until it reaches that point. With the right software maintenance company, you can make proactive decisions and stay in control.
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