|Our client reached us to simplify communication between the user and the platform. He cited problems in using the platform, the absence of some critical features, and outdated UI. Consequently, we conducted a comprehensive study of the platform. We managed to streamline the writing of books into distinct stages. We also defined the role of each subject in the project and documented all user’s flaws. We simplified the user and platform interaction by developing many features. Besides, we fixed all platform heuristic errors as well as other issues.|
What Is Bookmaker?
ProductBookmaker - book publishing platform
A web proprietary platform allowing a client to control the book writing process
Bookmaker is a book publishing platform developed for StoryTerrace. The platform unites the storytellers, writers, and editors. Through Bookmaker, it's easy to maintain communication, schedule interviews (in-person or remote), fill in surveys, update or approve the draft of the book, and create a cover and a book design. The parties involved in the writing process discuss content, style, structure, and visual part of the future book. The good point about the platform is that clients can give their feedback at different stages of their journey. In turn, the in-house editorial team fixes all issues. Constant collaboration between all participants allows the customer to get a uniquely designed and printed book.
Challenges & Solutions
We had an existing project, but the design of it was inconsistent. We had no time and opportunity to make radical changes or create a new design from scratch. We had to strike a balance between former design solutions and our new ideas to make the platform ready for users as quickly as possible. Therefore, we had to evaluate technological constraints and determine the most critical design solutions.
UX audit helped us understand all critical solutions that needed implementation. We figured out which changes would enhance our product’s performance, functionality, and user experience. Based on the ten heuristic principles, we solved critical usability issues. We managed to make a system that speaks the user’s language. By conducting UX audit, we applied the best principles to develop an effective live platform.
Bookmaker is a custom StoryTerrace technology platform bringing the entire book-making process online. The platform connects professional writers, editors, and people requiring help in writing a book. The prime goal of the client was to develop a convenient, responsive, and secure platform for the users.
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What Makes Bookmaker Special?
1. Established processes of the platform
2. Live platform with continuous feedback
When new people join Bookmaker, they provide valuable feedback on enhancing the platform. Respectfully, requirements and priorities change often. Because the team is large and devoted to StoryTerrace’s success, they demonstrate much flexibility in their work.
3. Process efficiency challenges
|User interaction with the platform starts from logging the project’s stakeholders and ends with sharing the book in PDF format to print. We divided all stages of this process into explicit goals and assigned specific tasks to each role. This scheme helped us determine the project’s pain points and find ways of their solution. Creating a book online is expensive and lengthy. Bookmaker solves the challenge by studying how much time each step takes, facilitating the process, setting time limits, and delivering regular feedback to project members. In turn, measuring process efficiency helps increase productivity, minimize errors, and boost flexibility to changes.|
4. Smooth and well-coordinated interaction with the users
|We use high-fidelity prototypes to communicate new feature concepts to our clients and potential users. Now, we fully understand how a particular feature interacts with platform processes throughout its whole cycle. We can make changes through the early stage of development. If changes are necessary, we can reduce development costs. As a result, the workflow in StoryTerrace is smooth and well-organized, making their clients happy with the finished product.|
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